WPSmarto

ChangelogSmarto AI Customer Support

What's new in Smarto AI Customer Support

New features, improvements and fixes in every release of Smarto AI Customer Support and Smarto AI Customer Support Pro.

1.0.4Latest

  • ImprovedThe first off-topic message in a chat is not counted. The visitor sees a notice that repeated off-topic messages will pause the chat.
  • ImprovedThe off-topic count notice now says that reaching the limit pauses the chat.
  • ImprovedWhen a visitor asks for something your business clearly does not offer, the assistant kindly says so. It is not counted as off-topic.
  • ImprovedThe scope check model has the same searchable model list as the main model.
  • ImprovedUpdated recommended models. Models you already saved are not changed.
  • FixedThe model search sometimes did not find a model until you tested the connection or reloaded the page.
  • FixedTyping in the model field added to the current model name instead of searching.
  • FixedAsking whether the assistant understands your language or is a bot was sometimes refused as off-topic.

1.0.3

  • NewFill from my website. The AI reads your home, About and Contact pages and fills in your business profile, opening hours and suggested questions.
  • NewSmart chat names. Each chat is named after what the visitor needs, and your team can rename it.
  • NewStore coupons in the chat. Choose which coupons the assistant may offer; it explains their conditions and checks them against the product.
  • NewFill opening hours for every day at once.
  • ImprovedA clearer conversation screen, with visitor, conversation, tickets and orders in separate cards.
  • ImprovedFaster replies to greetings and simple questions.
  • ImprovedSource links under a reply only show pages that match the question.
  • FixedAsking about a product or service the business does not offer was treated as off-topic.

1.0.2

  • NewVisitor details (country, local time, browser, device and language) and WooCommerce orders on each conversation.
  • NewButtons for WhatsApp, Telegram, Messenger, phone and email under the welcome message.
  • NewThe assistant can see what is in a shopper's cart and help with it.

1.0.1

  • FixedEmpty chats showed up as "Earlier chat" in Your conversations.

1.0.0

  • First release: an AI chatbot that answers from your own content, helps WooCommerce customers with their orders, and turns the rest into helpdesk tickets.