Smarto AI
Customer Support.
A support agent that already knows your website. It answers visitors from your own pages, products and courses, in their language, at any hour.
It checks live stock and order status, helps students with their courses, politely refuses off-topic requests, and brings in your team by live chat or ticket the moment a person is needed.
Mia
Replies instantly
Is this jacket in stock in medium?
✉ Message the team
Your whole support desk
inside wp-admin.
Conversations, live chat, tickets, knowledge and settings live in one menu. No extra dashboard to log in to, no data sent to us.
How many chats the AI resolved, what reached your team, ratings, response times and AI cost at a glance.
It reads your site
before it says a word.
The plugin detects what your site really offers. A blog never hears about shipping, a shop never hears about courses. Welcome messages, suggested questions and refusals all fit your business automatically.
Online stores
"Is this in stock?" "Where is my order?"
Live prices, stock and options, product cards, shipping, store policies and verified order status.
Course sites
"Which course should I start with?"
Course catalog, course details, and a logged-in student's own enrollment and progress.
Service businesses
"Are you open on Saturday?"
Services, published prices, opening hours, service area, and quote or booking requests.
Blogs and publishers
"Do you have a guide on this?"
Finds the right article, sums up a page and links to it, without ever pretending to sell anything.
Membership sites
"How do I change my email?"
Account help for logged-in members and step-by-step troubleshooting for login and access problems.
A chatbot, a live chat
and a helpdesk in one.
Most sites stitch together a chatbot, a live chat service and a ticket tool. Here they share one conversation, one visitor and one place in wp-admin.
Answers from your content
Pages, posts, custom post types and their fields, products, courses, documents and your own Q&A. If the answer is not there, it says so instead of guessing.
WooCommerce aware
Live stock and prices, product cards, shipping and policies, and order status after a secure email check.
LMS aware
Tutor LMS and LearnPress: course search, course details and each student's own progress.
Live chat with your team
When someone asks for a person and your team is online, the chat moves to a live inbox and the AI steps back.
Built-in helpdesk
Tickets with priorities, assignments, saved replies, private notes and customer replies with files.
Stays on topic
Homework, coding and general chat are refused politely. Repeat offenders are paused for a while.
Speaks every language
Replies in the visitor's language and script, even Banglish or Hinglish. No setup, no translation plugin.
Your AI, your keys
OpenAI, Claude, Gemini, OpenRouter or any OpenAI-compatible API. Keys are encrypted on your server.
AND ALSO
Smart about answers.
Careful with your money.
Every message goes through the same six steps. The expensive ones only run when they are actually needed, so you pay for real answers, not for small talk or misuse.
Free checks first
Message length, rate limits and attempts to change the assistant's rules are caught on your server before any AI is called.
Is it about your business?
A small, low-cost model labels the question. Off-topic requests get a polite refusal and never reach the main model.
Your knowledge, only when needed
Relevant parts of your pages and documents are found for real questions. Greetings and quick replies skip this step.
Live data from tools
Stock, orders, courses, accounts and the page the visitor is viewing are read live, only for that visitor.
A clean, human reply
Private data and admin links are stripped, stock AI phrases are removed, and the answer links its sources.
A person when it matters
Asked for a human, upset, or out of answers? It connects your team live, or creates a ticket when nobody is online.
Sells like your best clerk.
Guards like your bank.
"Where is my order?" and "Is this in stock?" are most of a store's support inbox. Both get an accurate answer in seconds, without exposing a single private detail.
Live product answers
Price, sale price, stock and options are read when asked, never from an old copy.
Product cards in chat
Matching products appear as cards with image, price and stock, linked to the product page.
Shipping and policies
Shipping zones and methods, returns, refunds, privacy and terms, from your store settings.
Orders for customers
Logged-in customers see their own orders and status. Nobody sees anyone else's.
Guest order check
Guests confirm with order number, billing email and a 6 digit code sent to that email.
Only coupons you allow
Share the coupon codes you list and nothing else. Hidden codes stay hidden.
NEVER SHARED
- Addresses, phone numbers and emails
- Payment details
- Other customers' orders
- Whether an order number exists
- Coupons you did not list
The checkout is never touched, and the AI provider only sees the order details a customer is allowed to see.
A study buddy
that never gives away answers.
Works with Tutor LMS and LearnPress out of the box. Students get help with courses, enrollment and certificates. Lesson content and quiz answers are never shared.
Find the right course
Visitors describe what they want to learn and get matching courses as cards linked to the course page.
Course details
What a course covers and who it is for, with price and level when your LMS provides them.
My courses and progress
Logged-in students see their own enrollments and how far they got. Nobody else's.
Access problems solved
"I can't open lesson 3" gets a clear reason: not enrolled, still processing, locked or expired.
It learns your site.
No training needed.
Turn it on and your published content becomes its knowledge, including custom post types like tools, listings, recipes or events. Add documents or answers for anything that is not on the website yet. It only states facts it can find, and links to where it found them.
WHAT IT LEARNS FROM
- Pages, posts and custom post typesWith their categories, tags and custom fields (ACF, Meta Box, Pods), kept in sync
- Products and coursesDescriptions only; prices and stock are always read live
- DocumentsMarkdown, text, CSV, HTML or Word files
- Questions and answersFor the questions visitors ask most
- Pasted textPolicies, price lists, service details
- Business profileHours, address, service area, contact details
Unanswered questions
Questions the assistant could not answer are collected for you. Answer one once and it knows from then on.
Test search
Type a question and see exactly which knowledge the assistant would use, before a visitor ever asks.
Works like your search bar
"Any tools for video?" finds the right items in the right content type, filtered by category, newest or A to Z, and shows them as cards.
You decide what it reads
Pick the content types it may use, leave out private custom fields, and exclude single pages. Drafts, private pages and lessons stay out.
The AI handles most chats.
Your team handles the rest.
No separate live chat service and no extra seats. Your team answers from wp-admin, in the same conversation the visitor started with the AI, so nobody repeats themselves.
Visitor asks for a person
In any words and any language. The AI understands and checks whether your team is online.
Someone is online
The chat lands in your team's inbox with a sound and a desktop alert. The AI goes quiet.
Nobody is online
The visitor is told honestly and offered a ticket, so the team replies by email instead.
YOUR TEAM CAN
Built for busy stores: the live inbox stays fast with hundreds of open chats, and anything that goes back to the AI stays findable under Recent.
Nothing slips
through the cracks.
When a question needs a decision, the AI collects the details and the visitor confirms with one tap. They get a reference number and a reply time, later additions join the same ticket, and the full chat stays linked to it.
Tickets from every channel
Handoffs from the AI, the Message the team form, live chats your team follows up on, returns, quotes and complaints.
Work them as a team
Open, waiting on customer or closed. Priorities, assignments with email alerts, saved replies, private notes and your own numbering, such as #90001.
A private ticket page
Customers read your replies and answer with screenshots or PDF files. Account holders log in, and guests on a new browser confirm a code sent to their email.
Or simply hit reply
Connect Postmark, Mailgun or SendGrid and email replies land on the ticket, attachments included.
Branded emails
Confirmation, replies, resolved and team alerts use your site icon, name and color. Preview each one.
Export it
Export tickets and conversations to CSV, and download any chat as a transcript.
Less chatbot.
More colleague.
Visitors can tell a canned bot within one message. This one writes like a helpful person on your team, and only talks about what your site actually offers.
TYPICAL CHATBOT
- Great question! I'd be happy to help you with that.
- As an AI language model, I cannot see your order.
- We offer products, orders, shipping and courses.
- Is there anything else I can help you with today?
SMARTO AI CUSTOMER SUPPORT
- Yes, it ships to Canada in 5 to 8 days.
- I can check that. What's your order number?
- We repair city bikes and e-bikes in Toronto.
- Glad that helped!
Same language, same script
Bangla, Arabic, Spanish, or Bangla written in English letters. It answers the way the visitor writes.
Knows where the visitor is
On a product page, "is this waterproof?" means that product. Ask about something else and it follows.
Gets to the point
No filler openers, no capability lists, no em dashes. Short answers with a link when it helps.
Your tone
Friendly, professional or casual, short or detailed, plus your own extra instructions.
Your support desk,
not a free AI for everyone.
A public chat box attracts people who want free AI help with anything. This one stays on your business, and misuse is stopped before it costs you a cent.
Blocked early
Off-topic and abusive messages are stopped by a small, low-cost check, so the main model never runs for them. The dashboard counts every one.
Support only
Homework, coding help, essays, translations, jokes and questions about other companies are refused in one polite line.
Strikes and pauses
Visitors see how many off-topic tries they have left. Past the limit, they are paused for the time you choose.
Rule-breaking attempts blocked
"Ignore your instructions" and "show me your prompt" are caught. Claims to be the owner change nothing.
Nothing private leaks
API keys, server paths, admin links and email addresses that do not belong to the visitor are removed from replies.
Rate limits
Messages per minute, chats per visitor per day, message length and messages per chat, all adjustable.
AI budgets
Daily and monthly token limits, and how many messages it remembers per chat. When a limit is reached, visitors can still leave a message for your team.
Looks like your brand.
On every theme.
A modern chat window your visitors will actually use: past conversations, product cards and a Message the team form that is always one tap away.
Live preview
Every change shows up in a real widget next to your settings before you save.
Your look
Brand color, left or right, six avatar styles or your own image, icon or labeled button.
Smart welcome
Greeting, welcome text and suggested questions written for your type of site, or your own.
Page greetings
A different nudge on checkout, pricing or any page you choose, after the delay you set.
Theme proof
The widget lives in its own isolated layer, so your theme's styles never break it.
Where it shows
Hide it on chosen content types or pages, show it to logged-in users only, or embed it inline.
Consent
Ask visitors to agree before chatting, with a link to your privacy policy.
Phone friendly
Full screen on phones, keyboard friendly, screen reader labels and reduced motion respected.
Use the AI you trust.
Switch anytime.
- Pick any model the provider offers, or use the suggested ones
- Test the connection with a key before you save it
- A smaller model can run the quick checks to save cost
- Keys are encrypted on your server and never shown again
- You pay your AI provider directly. No markup from us
Know what customers need.
Before they email you.
The dashboard shows how much support the AI takes off your plate, how happy visitors are, and what it costs. Every number comes from your own site.
Resolved by AI
82%
No handoff needed
Average rating
4.7
From visitors after a chat
First response
2h
On tickets your team answers
AI cost
$0.004
Per conversation, when reported
Example numbers for illustration.
Every conversation
Full transcripts with the page each question came from and the tools the AI used to answer.
What visitors ask
Conversations per day, handoffs, chat ratings with feedback, and off-topic messages blocked.
What to add next
Unanswered questions point straight at the knowledge your site is missing.
Your data, exported
Conversations, single transcripts and tickets download as CSV whenever you need them.
Private by default.
Clear about its limits.
Your data stays yours
- No tracking, analytics or calls to WP Smarto
- Messages go only to the AI provider you choose
- Order details sent to the AI never include addresses, phones, emails or payment data
- AI keys encrypted on your server
- Customer files stored privately and shown only to your team
- Old chats deleted after your retention period
- Works with WordPress personal data export and erasure
- Optional consent before a visitor can chat
Good to know
- You need an account with an AI provider. Their usage fees apply.
- AI can still get things wrong. It answers from your content and says when it does not know.
- Knowledge documents are text based. PDF files are not read.
- Email replies into tickets need an inbound email service such as Postmark, Mailgun or SendGrid. The private reply page works without one.
- Team members count as online while they have wp-admin open.
Simple for owners.
Open for developers.
Building for a client? Add tools for a booking system, change the prompt, restyle emails or connect tickets to your own stack with standard WordPress hooks.
add_filter( 'smartoaics_tools', ... ); // add your own tools the AI can calladd_filter( 'smartoaics_system_prompt', ... ); // adjust the instructionsadd_filter( 'smartoaics_site_features', ... ); // tell it what your site offersadd_filter( 'smartoaics_reply_style', ... ); // post-process every replyadd_filter( 'smartoaics_email', ... ); // restyle any ticket emailadd_filter( 'smartoaics_ticket_created', ... ); // sync tickets to your CRMadd_filter( 'smartoaics_live_requested', ... ); // page your team elsewhere// from any button on your siteSmartoaicsWidget.ask( "Do you ship to Canada?" );
JavaScript API
Open, close or ask a question from any button: SmartoaicsWidget.ask("Where is my order?").
Inline chat
Put the chat inside a help page with the [smartoaics_chat] shortcode.
CSV export
Download tickets and conversations as CSV, or any chat as a transcript.
Plays by the rules
GPL licensed, WordPress coding standards, every input checked and every output escaped.
Simple pricing.
Start free, scale anytime.
Choose the plan that fits your needs. Upgrade, downgrade, or cancel anytime. Prices are managed by the WP Smarto team.
Launching soon. These are the launch prices. Get notified and be the first to know when Pro is available.
- 1
Choose a plan
Pick the number of sites you need and complete checkout.
- 2
Download and install Pro
Download Smarto AI Customer Support Pro from your WP Smarto account dashboard and install it next to the free plugin.
- 3
Activate with one click
In WordPress, open AI Support > Pro License and click Activate license. Log in to wpsmarto.com and approve the site. There is no key to copy.
Good questions
deserve clear answers.
A WordPress plugin that adds an AI support agent to your site. It answers visitors from your own pages, products, courses and documents, helps WooCommerce customers with orders and LMS students with courses, and hands visitors to your team by live chat or ticket when a person is needed.
Never leave a visitor
waiting again.
Smarto AI Customer Support launches soon on WordPress.org and here on WP Smarto. Leave your name and email and we'll tell you the moment it is ready.